Shipping & Returns

SHIPPING

Shipping Locations
We currently ship to the U.S. to all 50 states.
We are unable to ship to PO Boxes, APO/FPO addresses, Puerto Rico, Guam and Virgin Islands.

Shipping Charges
Orders over $150: FREE
All other orders: $20

Please note: Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates. Duties and taxes are assessed by customs and are the responsibility of the customer.

Shipping Time
If all items are in stock, your order will be shipped within 1-2 business days from the time you placed it. Shipments are not made on weekends and federal holidays.
Orders with standard shipping typically arrive within 5-7 business days depending on the shipping location and destination.

RETURNS POLICY

If you are unsatisfied with your purchase we are happy to accept returns within 30 days of the purchase date.
Please note: We do not accept returns on any final sale items, under garments or bodysuits.

In order to ensure refund

  • All items must be unworn, unwashed, unaltered in its original condition
  • All tags must be unremoved and attached to original garments
  • Damaged/washed/dyed/altered items may not be returned

Returned items are subjected to our examination to ensure it is in sellable condition, you will receive an email upon approval.

Return Labels
We currently do not generate return labels for shipments, customers will be responsible for return shipments & cost.
Please contact us at contact@doverist.com to provide us your returned shipping tracking information to ensure your returned item is received by us. Kindly note we are not responsible for lost shipments.

EXCHANGES & PRICE MATCHING POLICY

At this time we do not offer exchanges, kindly follow our returns policy and place a new order for your new items.
We do not offer price-matching at this time.

CANCELLATION POLICY

Once an order has been placed, you will have a 12-hour window to contact us at contact@doverist.com to modify or cancel your order during our operation hours. If you are unable to cancel within the time frame, please follow our returns policy after receiving your order.

INCORRECT SHIPPING ADDRESS POLICY

Should you need to update the address on your order, kindly contact us at contact@doverist.com within 12 hours of placing your order. If you are unable to change your address within that time frame, please note that the customer will be responsible for an any extra costs incurred due to change of address.

Please note: We are unable to change your address outside of the 50 states in the U.S. at this time.